REFUNDS AND RETURNS
Your satisfaction is our number one priority. If there is an issue with your CADDIE, please contact customer service at 1-800-253-0248 to resolve the matter.
Returning the CADDIE
You may return the CADDIE for a refund within 30 days of receipt. To return the CADDIE, please call 1.800.253.0248 or email us at info@chaircaddie.com and request a Return Authorization Number (RAN). The RAN must be included with the CADDIE when it is received at the factory.
Upon receipt and inspection, a refund will be credited to you within 8-10 business days.
PLEASE NOTE: The customer is responsible for the cost of shipping the CADDIE back to the factory. All returns will be assessed a $50 restocking fee. These monies will be deducted from the refund amount.
The CADDIE must be shipped back in original packaging to:
ChairCADDIE by ComforTek
1131 Court St.
Victoria, VA
23974
What if My Order Arrives Damaged?
We package all of our CADDIEs well, so they arrive on your doorstep in perfect condition. Each box is designed to fit and protect the CADDIE during shipping. If the CADDIE arrives damaged or with parts missing, please notify us immediately and we will provide further instruction.